Frequently asked questions

How do I know if this therapy is right for me?

Before booking a session, I provide a free 20-minute consultation either by telephone or online via video call/zoom in the comfort of your own home, in which we can explore what you wish to get out of therapy and introduce ourselves. This consultation also provides space for you to ask any questions about me and how I work to ensure I am the right therapist for you. To book a free consultation, email me at abbey@mindsthatmatter.co.uk or send me a message using the 'request consultation' page.

How do I know when to see a therapist?

Deciding when to see a therapist can be difficult. It's okay to have ups and downs in life, but if your feelings are becoming overwhelming, you've had a sudden change of circumstances, or you have trouble functioning in your daily life, such as struggling to maintain your job relationships, or self-care routines (e.g., sleeping, eating, or hygiene) because of emotional or mental strain, it might be time to see a therapist.

How much do sessions cost?

Hourly sessions start at £40 with concessionary rates available for students. I also offer sliding scale rates for those receiving certain benefits/low-income support.

How often are sessions?

The frequency of counselling sessions varies from person to person, depending on your needs. The most common approach is one 60-minute session once a week. However, we can discuss this during our consultation if you prefer fortnightly, monthly, or as-needed sessions. You can have as many or as few sessions as you wish.

Why would I talk to a therapist instead of a friend?

Friends can be a good support network in times of need. However, speaking to a therapist offers different benefits than talking to a friend.

A therapist has professional training
Therapists are trained to listen without judgment, ensuring the focus remains on your well-being and growth.
A therapist has objectivity and confidentiality, whereas friends may have personal biases and emotional involvement, limiting their ability to provide objective advice.
Therapists maintain firm boundaries that allow them to focus entirely on you.

Can you help in an emergency?

The service I provide is not intended for crisis situations or urgent needs. You can contact your GP or If you feel that you are at immediate risk of harm then please call 999 or visit your nearest Accident and Emergency Department. Alternatively, find a local NHS urgent mental health helpline in England- https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline. If you feel that you are in crisis or require additional support between sessions you could contact The Samaritans that runs 24/7 on 116 123 or via email: jo@samaritans.org.

What happens if I need to cancel a session?

I understand life throws us curveballs, and you might not be able to attend a session unexpectedly. I do have a policy for last-minute cancellations, which will be discussed in our first session if you wish to proceed with me as your therapist.

Do you do diagnostic assessments?

As a therapist, my role is to provide support by offering a safe, nonjudgmental, confidential space for you to explore your thoughts, feelings, and experiences. However, I don't conduct formal diagnostic assessments or provide medical diagnoses. Those are typically done by psychologists or psychiatrists specifically trained in assessment and diagnosis.